Privacy Policy

This Privacy Policy explains how SILSILAT ALKOUN TRADING L.L.C ("we", "our", "us") collects, uses, and protects information when you contact us or use this website.

1) Information we collect

We may collect information you provide directly, such as your name, company name, email address, phone number, and details included in your inquiry (e.g., product specifications, quantities, photos, part numbers). If you contact us by email or phone, your communication may be retained for reference and service quality.

2) How we use information

We use your information to respond to inquiries, prepare quotations, confirm product/parts compatibility, coordinate delivery options, and maintain internal records for customer service and compliance purposes.

3) Cookies & analytics

This website does not require cookies to function. If we later add analytics tools, those tools may collect limited usage data (such as pages visited or device type). You can disable cookies via your browser settings.

4) Data sharing

We do not sell your personal information. We may share limited details with service providers only when necessary to perform business functions (for example, logistics coordination), and only to the extent required.

5) Data retention

We keep inquiry records only as long as necessary for business operations, follow-up communication, and legal/compliance obligations.

6) Your rights

You may request access, correction, or deletion of your contact details by emailing us. We will respond within a reasonable timeframe, subject to legal and operational requirements.

7) Contact us about privacy

If you have questions about this Privacy Policy, contact us at info@silsilat.online or call +971 58 817 3610.